Phil Armstrong on ethical AI and the digitally transformed insurance company of the future.

Despite being one most traditional and conservative sectors in the world, insurance is a sector primed for digital transformation and reinvention through AI. I met Phil Armstrong, the Global Chief Information Officer and Executive Vice-President at The Great-West Life Assurance Company while speaking at event for them in Toronto. Great West Life is a 32 billion dollar financial services holding company with interests in the life insurance, health insurance, investment and retirement savings, and reinsurance businesses. Armstrong has been a key driver of adopting automation to transform their operating model, and we spoke about the challenges of embracing AI while maintaining legacy platforms, digital ethics, his vision for a ‘factory of bots’, and the new kinds of algorithmic talent that companies will need to thrive in this environment.

Om Podcasten

Between Worlds is a technology podcast that takes you over the horizon and beyond borders, to bring you the global thinkers, innovators and troublemakers whose ideas challenge the world as we know it. From a courtyard cafe in Paris, to a busy sidewalk in Tokyo - each week futurist and global nomad, Mike Walsh, will share his personal conversations with some of the most fascinating people on the planet, recorded live in the field.