Brad Haley, CMO of IHOP - Building Brand Momentum with Best-in-Class Agencies
Brad Haley, CMO of IHOP (sometimes now referred to as IHOb) is no stranger to big, bold, daring campaigns. A “cereal” restaurant marketer, as reinforced by the brand's recent product extension of cereal pancakes, Brad points to his key success factors: taking risks, his team, and having best-in-class agency partners. Indeed, the IHOb campaign was remarkable. In this episode, Brad goes deep into the campaign conception, the results, and how IHOP has been on a continual upward march in building brand momentum alongside Adweek’s Agency of the Decade, Droga5. We also dive deep into Brad’s earlier roles at CKE and Jack in the Box, where he first developed his formula for success that he's been refining ever since. This includes strong agency partnerships across the full-funnel marketing activities and the importance of not losing sight of the upper funnel. And going back to the very beginning of what Brad said was key to success, “having the very best internal team you can have,” Brad shares with us what his internal organization looks like, his broad cross-functional responsibilities, and his dedication to fostering diverse and inclusive teams. As part of IHOP’s core values, Brad describes all the actions they take and what they measure to ensure they are living up to those values and how success is breeding success.