Communism, Casinos, Airports and Customer Experience with Liliana Petrova

The airline industry might seem like an odd place to plant your flag to keep love alive, but if you are going to carry forward the gospel, you need to go to dens of evil. Listen to Liliana Petrova talk about how her Franciscan education, communism upbringing, boardwalk jobs, and mission focus all influenced her work at JetBlue and now the Petrova Experience.

Om Podcasten

This is experience by design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate? Join Sociologist Gary David and Anthropologist Adam Gamwell on an expedition to the frontiers of culture and business through the lens of human experience. We're here to make sense of the madness with leading psychologists, cognitive and social scientists, entrepreneurs, and business leaders.