Facilitating (and maximising) an authentic customer experience with Tom Scantlebury (Episode 88)

Send Leanne a message Our guest today has an amazing perspective on how to help businesses succeed, by creating authentic and exceptional customer experiences. His name is Tom Scantlebury and he’s the founder of Sky Blue Customer Experiences Services. Tom is based down the Gold Coast, Australia. In this conversation, you’ll learn the parallels between Customer Experience (CX) and […] The post Facilitating (and maximising) an authentic customer experience with Tom Scantlebury (Episode 88) ap...

Om Podcasten

Leanne Hughes from the First Time Facilitator blog reveals all of her group facilitation, training and workshop tips and tricks so you can be ahead of the curve the next time you step out in front of a group.Discover how you can tweak elements of your facilitation style, or incorporate new techniques to engage your audience and leave with lasting impact (and 5-star feedback). Icebreakers, leadership, group interaction, preparation, games, conflict, props, flip-charts, delivery, voice, body language, confidence, discussions and everything that works (and doesn’t work) to help you better understand how to deliver and connect with your audience, every single time.