Navigate AI with authenticity and preserve the human touch | with Evan Crawford

In this episode of Hotel Moment, Karen Stephens sits down with Evan Crawford, Vice President of Marketing at Pyramid Global Hospitality, to discuss how hotels can effectively leverage AI while maintaining authentic human connections. Evan shares insights on balancing technology with hospitality's personal touch, avoiding data overwhelm, and connecting systems for actionable insights across their portfolio of 60+ independent properties.

Om Podcasten

Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific. Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now. Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.