"Local" does not Equal Quality

Shop Local! Small Business Saturday! Independently Owned! These are phrases we use to get people to come in to our stores and support the local economy. That's all well and good but do we deliver the quality people expect? Or do we rely a bit too much on being local to cover up for our shortcomings? Today we chat about  this issue of using our small business status to excuse ourselves from improving and the better approach to delivering value where it counts.  Related Episodes: How we Ruin the Specialty Experience   10 Reasons to Love the Customer Toxic Traditions Customer Experience vs Coffee Quality  Acceptance of Dysfunction Feedback Culture   This Episode brought to you by:  Painless ordering and inventory with ODEKO odeko.com/keystotheshop   www.keystotheshop.com/consulting 

Om Podcasten

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.