Ep 98 - Mission Matters - Jeffrey Klima with Eagle Transmission & Automotive

We finally got Jeff on our podcast, the man behind the ethical shop.  It wasn’t a surprise to hear him say things about putting processes and procedures in place.  He has a robust history of improving businesses in different industries, so it made sense when he opened his shop to improve the automotive repair industry.  Here’s the background.  I’m not selling his shop; I’m telling you what he does to be successful.  Last year, starting in February, both of our cars took turns for almost the whole year breaking different things.  Our cars are old and paid for, so, so far, it’s worth it to us to pay the repairs rather than a car payment.  The first time we dropped a car off, we saw a mission statement about doing things ethically, particularly in the automotive repair industry.  We liked that, but anyone can type up a nice statement and post it. https://www.transmissionshopfriendswood.com/ https://www.facebook.com/EagleTransFriendswood https://texasqa.com/quality_management_blog/ Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

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Quality Matters Podcast is your go-to source for expert discussions on Quality Management, Quality Assurance, Compliance, and Risk-Based Thinking. Whether you're working toward ISO 9001 certification, managing regulatory compliance, or looking to improve operational excellence, we break it all down with real-world insights from industry experts. Each episode dives into the key challenges businesses face in process optimization, performance metrics, supplier quality management, and continuous improvement. From manufacturing and oil & gas to field services, we cover the strategies, best practices, and case studies that help companies stay ahead of quality and compliance requirements. Join us as we explore corrective actions, nonconformance handling, audits, and risk mitigation strategies—because in business, quality isn’t just a standard, it’s a competitive advantage. 🎙 Subscribe now and stay ahead with the latest trends in #QualityMatters!