117. Your First 30, 60, and 90 Days In a CX Role w/ Jeff Breunsbach

What should your first 30, 60, and 90 days in a new CX role focus on? Be prepared for most of your time to be spent listening.In this episode, I interview Jeff Breunsbach, Director of Customer Experience at Higher Logic and Founder at Gain Grow Retain, about designing a peer-to-peer community that goes beyond online.What we talked about:- The relationship between customer experience, community, and customer success- The vision underlying Gain Grow Retain- The first 90 days in a new CX role- Creating a peer-to-peer communityCheck out this resource we mentioned during the podcast:- The Gain Grow Retain PodcastSubscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

Om Podcasten

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.