‘The store of the future’: Chief product officer Jana Henning on Athleta’s rapid retail expansion
Athleta chief product officer Jana Henning described 2020 as both “a blockbuster year” and “a rollercoaster.” The company managed to do $1 billion in sales, even with amid pandemic-driven obstacles. “I credit our success last year to listening to our teams and listening to our customer,” Henning said on the latest episode of the Glossy Podcast. “We really put them at the center of everything we do, and that's been good for business.” Responding to that feedback meant quickly entering new product categories, including sleepwear and masks, and offering more sizes. As of January 2021, Athleta offers sizes 1X-3X in 70% of its styles. The company also leaned into styles that were selling, resulting in a record year for leggings. Henning, who’s been with Gap Inc. since 2010, said Athleta was well positioned going into the pandemic due, in part, to its brand values. “They really resonate with our customers and what's happening in the zeitgeist right now,” she said. “Athleta is a B Corp, we are committed to empowering women and girls to really reach their limitless potential, and we are committed to inclusivity by design -- really thinking about how we can invite as many different women and girls into the brand as possible.” This year, the company plans to open 20-30 stores, and it’s projecting $2 billion in annual sales by 2023.