Ranjith Raghunath - Modeling and Improving The Customer Experience

Ranjith Raghunath is a customer experience (CX) wizard, and we chat about why CX is important, modeling the customer journey process, the impact of AI on CX, and much more. Ranjith's LinkedIn: https://www.linkedin.com/in/ranjith-raghunath/ CX Data Labs: https://www.cxdatalabs.com/ Note - there were some technical difficulties around the 44:00 minute mark. Nothing major though.

Om Podcasten

The official podcast of tech/data nerd and "recovering data scientist" Joe Reis. He provides refreshingly candid thoughts on the world of technology and data. Each week, he broadcasts from somewhere in the world, sometimes ranting solo or with the smartest people in the business.