How to Respond to Unhappy Customers

How do you deal with unhappy customers? There is one universal truth to business; regardless of what industry you are in, your experience, the size of your business, or how amazing your product is, we all experience at least one unhappy customer. I’m talking about what distinguishes us from the rest of the business world and my 5 Steps to Deal with an Unhappy Customer! 01:17 - What factors should business owners be sensitive to in today’s climate? 02:32 - How do you make your customer feel heard? 03:23 - Creating a playbook that makes your customers feel important and appreciated, but is strategic for your bottom line. 04:24 - You’re never going to make everyone happy. 04:49 - How to dispute negative reviews. 06:11 - Why you should always go after opportunities for improvement. Work with Lauren Ruiz: Book A Consultation Connect with Lauren on Instagram: @thelaurenruiz https://www.instagram.com/thelaurenruiz/  Join the “Guide My Community” Facebook Group: https://www.facebook.com/groups/guidemycommunity Shop Legally Aligned: https://legallyaligned.com/shop-contracts/ Grab a Ticket to Powerhouse Women 2020! https://powerhouse-women.mykajabi.com/a/30084/gyrBpV8Y

Om Podcasten

Behind the scenes of a founder’s life. I’m Lauren Boyd, a small business owner, attorney and mom. Join me for my honest take on entrepreneurship, marriage and motherhood. I’ll Make This Brief is a seasonal podcast sharing my musings on common topics founders face, from leading your team and embracing your zone of genius, to managing mom guilt and nurturing your personal relationships. Each episode, I’ll also be sharing a legal brief highlighting some of my favorite and trending legal tips and perspectives. Join me and a special guest every quarter to binge a handful of episodes from the trenches of the messy middle to empower you to own your day. Hopefully, these episodes will come into your life at the perfect time. I promise, I’ll make this brief. For more, follow Lauren on Instagram @thelaurenboyd.