The Lock In Podcast: The joy of customers, Trip Advisor and online reviews

In this week's episode of The MA's Lock In podcast, Ed Bedington, James Cuthbertson and Heath Ball talk about customer service, bad behaviour and their mutual love of online reviews, including the dreaded Trip Advisor. Tune in to the latest episode of the Lock In to hear their thoughts.

Om Podcasten

The Lock In podcast, uploaded fortnightly, is provided by The Morning Advertiser, the leading content provider for the pub and bar industry since 1794. Our hosts are from media, brewing and pub operator view points giving a frank and honest view about what life running a pub business is really like.