E241 | Delivering Outstanding Customer Service with Gene Browne

This week on The Melting Pot, we learned from Gene Browne, founder of The City Bin Co. Gene has led this company to be a five-time winner of the ‘Deloitte Best Managed Company’ in Ireland, as well as a two-time National Winner of the European Business Awards - Customer Focus Category for 2013 and 2017. In this episode, Gene walks us through his journey from founding his business, how he scaled up, what tools he used, and how important Rockefeller Habits have been to him, how he then did a reverse takeover and cultural transformation of a business in the Middle East.   Download and listen to learn more.

Om Podcasten

Do you want to dive deep into the minds of those who dare? With an insatiable appetite for knowledge and a disdain for mediocrity, ‘Curious Leadership with Dominic Monkhouse’, is your fortnightly look into the mindsets of some of the world’s most trailblazing leaders. From seasoned strategists and investors to pioneering entrepreneurs and experts, I’ll explore their personal journeys, unorthodox decisions, and the lessons they've learned while shaping the future. About Dominic - Dominic Monkhouse is the founder of Monkhouse & Company. He scaled two UK tech firms from zero to £30 million in five years, coached 10 founders to successful exits, and published two books to keep others from making the same mistakes. He works with the 1% of founders committed to scaling—building elite teams, navigating the messy middle, and growing without drowning in chaos or losing control. His mission is to see 200 founder-led firms scale from 50 to 250+ employees, creating 300,000 jobs and £52 billion in revenue and reshaping the UK’s business landscape.