#143 People remember how you make them feel

Sam and Mark discuss two very different customer service experiences they've been involved in over the last week and how you can turn challenges into opportunities. If your customer service has slipped in a busy market, this episode is a key reminder just how important it can be for your business and how focussing on the basics can make a huge difference.

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Mark Worrall and Sam Hunter take you through all the strategy, advice, tips and tricks that can take you from a great agent to world class. Featuring interviews with some of the leading agents in the UK and beyond, we hope the content delivered brings a positive change to your mindset and a positive change to your business.