Chapter 7: Vishwas the Uber driver on setting standards and secrets of stellar service
Let's jump into the backseat of Vishwas Aggrawal's Uber and take a trip you won't forget. This is a story about setting your own standards in a world constantly hammering us into "human resources." This is a story about setting your own winning lines in a world that wants us to be widgets. This is a story about raising the bar for yourself and deeply valuing the human connection and love that has the potential to exist between every single one of us. Uber has no formal leaderboard, reward mechanism, or pay-for-performance tied to driver rating. So why would Vish care? Why would he care about giving thousands of rides and pouring in day after day of high-end customer services to establish an incredible 4.99 rating? Why would he clean his mats between every trip, only eat raw vegetables in his car to avoid odors, and develop masterful scripts that help riders feel deeply valued in the middle of their busy days? Why bother? Join me in the backseat of Vish's Uber as we slowly circle closer and closer to what we're really playing for in our short time on the planet. We discuss the books that shaped Vish from his upbringing in India to his journey to give his daughter a better education on the other side of the world... even if it meant starting back at the beginning. Vishwas Aggrawal is one of the most engaging and inspiring people I've ever met. After you listen to his story in this classic 3 Books chapter, I hope you feel the same way. Let's flip the page to Chapter 7 now...