Monica Pool Knox: Leading with Humanity

The world is riddled with uncertainty and challenges. We can let the uncertainty crush us or let the uncertainty propel us. One way to use uncertainty to propel us is to lead with humanity by giving grace, empathy, and understanding to the people around us. Monica Pool Knox knows how critical leading with humanity is. Monica Pool Knox oversees LivePerson's global human resources strategy — including leadership development, organizational effectiveness, talent management, total rewards, talent acquisition, people operations, and DEI — and focuses on continuing to align compassionate and ethical AI as a foundation of LivePerson's culture. She has extensive experience leading HR organizations and strategies to attract, develop, and retain world-class talent within high-performance companies. Prior to joining LivePerson, Pool Knox led human resources for a global workforce of over 8,000 focused on cloud and AI at Microsoft. She has held executive HR positions at Twitter, Sony, CBS Interactive, PepsiCo, The Walt Disney Company, and Verizon. Pool Knox serves as a Board Director of Swedish Health Systems and on the Board of Howard University's School of Communications. She earned her MBA from the University of Texas at Austin and B.A. from the University of California, Santa Barbara. In this episode, Monica shares her story, and what made her the leader she is today.

Om Podcasten

Chris Schembra is a dinner host, question asker, and facilitator. He's a columnist at Rolling Stone magazine, USA Today calls him their "Gratitude Guru" and he's spent the last nine years traveling around the world helping people connect in meaningful ways. As the offshoot of his #1 Wall Street Journal Bestselling book, Gratitude Through Hard Times, he uses this podcast to blend ancient stoic philosophy and modern day science to teach how the principles of gratitude can be used to help people get through their hard times. By finding the positive benefits from negative situations, and giving gratitude to them, listeners can develop the resilience and optimism needed to get through further trying times. Having used these principles to spark over 500,000 relationships through his workshops and his experiences, this podcast now aims to educate listeners across the world.