#256 – How Much Common Sense Is Common with Customer Service?

Conversation with Laurie Guest, a keynote speaker, entrepreneur, authority on customer service excellence, and author of “The 10¢ Decision:  How Small Change Pays Off Big.”

Om Podcasten

“A Shark’s Perspective” is the podcast with the Who’s Who in marketing. Your host, Kenneth (Shark) Kinney, is a highly accomplished & creative marketer, growth executive, & nationally-renowned consultant & speaker on digital & TV.