Episode 139-AADOM Radio-From Awkward to Assertive: Handling Tough Talks with Ease w/Cece Wilson of CEDR HR Soluitions
This podcast helps dental office managers handle tough conversations with confidence. Many avoid these talks due to time constraints, fear of confrontation, or thinking the issue is minor—only to see problems escalate. The FIRR method (Facts, Impact, Reason, Request) offers a structured approach to delivering clear, effective feedback. Managers will learn to be specific, explain impact, make reasonable requests, document discussions, and follow up. By mastering these skills, they can resolve conflicts quickly, foster accountability, and maintain a positive office culture—preventing small issues from becoming big problems.