Dealing with negative feedback

What do you do when you can’t always please all your customers? Jack and Paul discuss how they deal with negative feedback, the different types of negative feedback, when it’s valuable (and when it’s not), and even how they deal with negative feedback internally in the company.

Om Podcasten

A podcast exploring running an indie + bootstrapped software (SaaS) company. Follow Jack and Paul (the co-founders) in their journey of building and growing Fathom Analytics. Published every two weeks, listen in on lively debates about profit, customers, software, and how they’re working to keep their business in line with their values. This is a podcast from Fathom Analytics (usefathom.com).