Ken Gonzalez, ITSM pundit, shares the one trend that will define IT strategy for the next decade

Ken Gonzalez has spent the better part of 35 years as an IT practitioner, CIO advisor, and industry analyst. He has fielded more than 2,500 inquiry calls and contributed to some of the most impactful IT trends. Ken's advisory work focuses on IT metrics and organizational change.  Hear Ken share the one workplace technology shift that all organizations must make to remain competitive in the next decade.Listen and learn... What it means for IT to adopt a "product management mindset"How Ken helped a client save $750,000Why most enterprise IT teams "overestimate their process maturity"The role AI will play in defining IT strategy (hint: it's not what you think)Jargon alert: "KTLO" = "keep the lights on"References in this episode...Ken's virtual home on the internetColin Fletcher on AI and the Future of WorkDion Hinchcliffe on AI and the Future of Work

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Host Dan Turchin, PeopleReign CEO and InsightFinder advisor, explores how AI is changing the workplace. He interviews thought leaders across high-tech who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about InsightFinder, the system of intelligence for IT Operations: Learn more about PeopleReign, the AI platform for employee service: