Analyst Deep Dive: AI for Customer Experience in Banking - With Daniel Faggella
It's the final episode of our month-long series on AI for the customer experience in banking. This week, Emerj CEO Daniel Faggella breaks down the insights from this month's interviews and colors them with data from our AI in Banking Vendor Scorecard and Capability Map report. In this episode, Daniel draws a picture about what the data says about AI for customer-facing applications in banking and barriers to adoption for AI in customer service.