Lawyers, Call Centers, and the Value of AI-Enabled Search - With Sheetal Rishi of IBM
In this episode, we continue our theme on AI-enabled search and discovery in banking by interviewing Sheetal Rishi, Global Cognitive and Data Leader at IBM. She previously spent time McKinsey and Citi. Sheetal speaks to us about which functional departments she believes there exists the most need for search and discovery applications in banking, and she discusses how the areas in which banks spend their money signals their motives for adopting AI technology.