Millennial Banking Expectations Require an Innovative Culture - With Michelle Scarborough of BDC
When banks, financial services companies, and even AI vendors servicing the banking landscape look to innovate in how they improve their customer experience, it's almost never because they want to service their most valuable customers today. It's almost always driven by what they know the next generation is going to expect. Whenever we do work for our clients, Millenials are almost always on the tip of their tongues. This week, we speak with Michelle Scarborough, Managing Partner of Strategic Investments and Women in Tech at BDC. from the perspective of both a banker and an investor about what innovation means for Millenials, as well as how banks can enable the innovation that will attract and retain this new generation of digital citizen.