NLP for Customer Service and Compliance Data - with Luca Scagliarini of Expert System
This week, we speak with Luca Scagliarini with Expert System about a number of low-hanging fruit NLP applications within banking, including those for wealth management. He discusses where the advantage lies in terms of using NLP to decide on making investment decisions for clients. There's a lot of action in this space, and Luca does a great job of summarizing it. He also discusses where chatbots will go and how the customer interaction will change in the years ahead, including how customers will be able to use chatbots to take actions instead of just get simple questions answered.