The Effect of the Coronavirus on AI in Customer Service - With Nat Cartwright of Finn AI
The coronavirus is dominating the news, and we figured it was important to cover it as it relates to AI in financial services. This week, we discuss what chatbot adoption will like look during and after the pandemic. Our guest is Nat Cartwright with Finn AI. She speaks about viable use-cases for AI in customer service and where she thinks those priorities will become more important as we start to pull out of this economic moment we see ourselves in. We also put together a report on AI priorities as they relate to coronavirus, the AI Business Continuity Action Plan, and we're giving it away free with the first month of Emerj Plus at emerj.com/ap1.