The "Friction-Free" Future of Banking: Using New Data Sources for Improving the Customer Experience - With Yinglian Xie, CEO at DataVisor
The theme for the entire month is AI for the customer experience in banking. In this episode, we speak with Yinglian Xie, CEO at Datavisor. Xie sheds light on how users will expect to have "zero-step" authentication, the "friction-free" future of banking. Xie paints a picture about how the experience consumers have with big tech (such as a Facebook app) can be transferred into banking. She gives a sense for how backend data can have a strong effect on how well banks can serve customers on the front end. Xie also talks about the value of new data sources as banks shift into the digital world.