Emotional Intelligence in the Age of AI - Highlights - DANIEL GOLEMAN
“AI is brilliant at cognitive empathy. However, the next kind is emotional empathy. Emotional empathy means: I know what you feel because I'm feeling it too. And this has to do with circuitry in the fore part of the brain, which creates a brain-to-brain circuit that's automatic, unconscious, and instantaneous. And emotions pass very well across that. I think AI might flunk here because it has no emotion. It can mimic empathy, but it doesn't really feel empathy. The third kind is empathic concern. Technically, it means caring. It's the basis of love. It's the same circuitry as a parent's love for a child, actually. But I think that leaders need this very much."