AI Today Podcast #017: Assistant-Enabled Commerce (AEC)
The pervasiveness of chatbots and voice assistants, such as Alexa, Google Home, Siri, and the like are making it so that it's now possible to simply utter a phrase and have an item delivered to you in a matter of hours.Voice and text assistants and chatbots are impacting the enter purchase and product evaluation cycles. They help customers make better decisions when there are complex choices among products or to have an ongoing engagement with customers before, during, and after their purchase. This can lead to greater satisfaction with an ecommerce company or product vendor and increase sales through upselling and cross-selling.
In this podcast, we explore the market category of of AI, bots, and voice-assistant enabled ecommerce, which Cognilytica calls "Assistant-Enabled Commerce (AEC)".