Who would want to go back to a non-smartphone? with Neil Geurin, American Airlines

Welcome to the new season of Airline Voice Radio, “Reaching New Heights”. These new podcasts are part of the next chapter of our Air Transformation Lab, where we ask airlines where they are on their journey to distribution freedom and retailing excellence. In this first episode, Accelya CEO Jim Davidson talks to Neil Geurin, Managing Director of Digital Customer Experience and Distribution Strategy at American Airlines, about how the carrier is seeing encouraging numbers on their flights and has started thinking holistically about customers rather than if the trip is for business or leisure.

Om Podcasten

Transformation pioneers and great storytellers Nancy Delgado and Tye Radcliffe take over the Airline Voice Radio mic to explore the road to high-performance retailing by engaging with industry leaders. These two have all the qualities of a good podcast host: they ask the right questions, are relatable, and are both great storytellers. Tune in for this new season of “Reaching New Heights,” which promises to be fresh, genuine, and always insightful.