AP53 - Service Manager: Brian Fidalgo

What is a Service Manager? What do they do? On this episode, Brian Orlando and Om Patel are joined by Brian Fidalgo to talk about what it is like to be a Service Manager. 0:00 Intro 0:18 What is a Service Manager? 2:49 Is it a Large Company Thing? 6:37 Is It Like Scaled Product? 12:53 Organizational Alignment 16:10 Day in the Life 19:24 Quality and Control/Influence 23:24 Similarities in Dance & Music 29:20 Acronyms (SLA and OLA) 33:40 Elements of Process and Product 39:00 Like a Progra...

Om Podcasten

We're arguing about agile so that you don't have to! We seek to better prepare you to deal with real-life challenges by presenting both sides of the real arguments you will encounter in your professional career.On this podcast, working professionals explore topics and learnings from their experiences and share the stories of Agilists at all stages of their careers. We seek to do so while maintaining an unbiased position from any financial interest.