Episode 5: Why speed matters?

This episode will pack your head with the following food: - Nokia did not believe iPhone was the competition, they believed iPhone was threatening the PC. - Set culture from tight to loose. Experimental approach questions the status quo and must be open to first-hand outside stimuli. Execution requires tight grip. Know when to have which. Reward appropriately for improving # of experiments, not success rate. - Remember % hits correlates with % misses: the only way to get more hits is by trying more: so increase productivity and reduce batch size. Zara puts out 40,000 SKUs to market/year and ships every 1-2 weeks – faster than startups. - You will retain best entrepreneurial staff because they will shine in new roles. Change culture from top-down driven to "let the best ideas percolate." - Slack is one of the biggest unintended consequences in business apps, valued at $7bn. - It's not the speed that kills, but coming to an abrupt stop. Keep strong momentum and become the experiment factory (Jeff Bezos).

Om Podcasten

Welcome to Transforming Customer Operations with AI! I'm Arek Skuza, and I'm excited to invite you to explore how AI is revolutionizing customer operations. Join me for practical insights, the latest trends, and real-world success stories. Thank you for subscribing, and let's dive into the future of customer experience together!