Using NLP for Customer Feedback in Automotive, Banking, and More
Episode Summary: Natural language processing (NLP) has become popular in the past two years as more businesses processes implement this technology in different niches. In inviting our guest today, we want to know specifically which industries, businesses or processes NLP could be leveraged to learn from activity logs.
For instance, we aim to understand how car companies can extract insights from the incident reports they receive from individual users or dealerships, whether it is a report related to manufacturing, service or weather.
In the same manner, how can insights be gleaned from the banking or insurance industries based on activity logs? We speak with the University of Texas’s Dr. Bruce Porter to discover the current and future use-cases of NLP in customer feedback.
Interested readers can listen to the full interview with Bruce here:
https://www.techemergence.com/using-nlp-customer-feedback-automotive-banking