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CRM and Social Media Integration

Contributor Megan Ma discusses her research on three tools organizations can use to integrate social media data with their CRM systems.

Om Podcasten

This monthly podcast explores the intersection of technology and arts management through interviews, product reviews, humorous dialogue, and more! The Technology in the Arts podcast is produced by the Arts Management and Technology Lab, a research center of the Master of Arts Management program in Heinz College at Carnegie Mellon University. The AMT Lab staff currently includes Dr. Brett Crawford (Executive Director), Lutie Rodriguez (Chief Editor of Research), Angela Johnson (Podcast Producer), B Crittenden (Technology and Interactive Content Manager), and Devyn Hinkle (Social Media and Marketing Manager).