Automox Insiders – Charles Coaxum, The Fundamentals of Lasting Customer Satisfaction, E04

This week, Automox is bringing back some podcast episode favorites! In case you missed the first go, this podcast aired on April 21, 2024. In this episode of Automox Insiders, Maddie Regis interviews Charles Coaxum, the Senior Vice President of Customer Experience at Automox. They discuss Charles' role in maximizing customer satisfaction and his passion for understanding and meeting the needs of others. Charles explains why he joined Automox and highlights the company's innovative approach to modernizing IT operations. They also explore the key to keeping customers happy, which involves genuine relationships built on trust, communication, and empathy. 

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Go from monotonous to autonomous IT operations with this series. Hosts from Automox, the IT automation platform for modern organizations, will cover the latest IT trends; Patch Tuesday remediations; ways to save time with Worklets (pre-built scripts); reduce risk; slash complexity; and automate OS, third-party, and configuration updates on all your Windows, macOS, and Linux endpoints. Automate confidence everywhere with Automox.