DEM155: Omnichannel cloud contact center with Amazon Connect
Amazon Connect now gives businesses a single unified contact center for voice and chat. Come see how you can create an Amazon Connect contact center instance, and learn how to use a single contact flow to design a natural language chatbot experience using Amazon Lex that escalates to a human agent on voice and chat. We demo unified routing, queueing, chatbot design, agent experience, and concurrency for voice and chat.