162: We're All Waiting in the Same Line

TOPIC: ““Experiencing Issues”” with Customer Service This week, Dan and Merlin analyze what's really going wrong when we get bad customer service. Spoiler: The brand is only as sound as its day-to-day implementation.

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Back to Work is an award winning talk show with Merlin Mann and Dan Benjamin discussing productivity, communication, work, barriers, constraints, tools, and more.