A Practitioner’s Guide to Digital Transformation
Many people talk about digital transformation in financial services, but few have actually built a digital banking organization from the bottom up. What are the strategies and components of success? What are the challenges and barriers that can derail a digital transformation journey? And, why are so few traditional financial institutions able to effectively compete with new fintech firms and large techfin corporations? In this episode, Sonia Wedrychowicz, previous head of digital transformation at both JP Morgan Chase and DBS Bank, shares how she helped build one of the most successful digital banks in less than a year. In addition to discussing the importance of a ‘digital culture’, she shares her perspective on agility, how to humanize a digital experience, and leadership lessons she learned on her path to becoming a black belt in kickboxing.