E18: Leveling Up Your Client Experience with Kronda Adair

You work so hard to get clients, right? Most of the people who come to me and come into my programs are struggling with attracting their ideal customers. When you’re first starting out, learning to market your business effectively can be the biggest hurdle to get over. Like most, I’m sure you got into business because you're good at what you do and didn’t anticipate needing to become a marketer and salesperson at the same time. Putting yourself out there and learning how to market your services isn’t easy so don't cannibalize all that hard work by having a bad client experience. In fact, quite the opposite is possible. Delivering a quality experience that’s rooted in empathy can have lasting, long-term benefits on your business. In this episode, I share with you my thoughts on why having an amazing client experience is so important, plus I’ll give you some concrete examples of what this can look like in your business. I also share with you the steps I’ve taken over the last year to improve our client experience here at Karvel Digital and the impact it’s had on our marketing. And hey, it wouldn’t be our show if I didn’t also sprinkle in a little automation for you. I’ve got some tips for making your on-boarding process feel more personal without adding extra burden on yourself or team to execute. Let’s get it going.

Om Podcasten

Begin As You Mean to Go On is about working hard once at the right things that will actually move your business forward toward long-term success without burning yourself out. I'm Kronda Adair, founder of Karvel Digital and I'm passionate about empowering you to take control of your digital marketing. Here’s the thing, I care more about your success than whether you like me. I'm going to give you some tough love sometimes but you'll also hear what's necessary to reach your goals. Sometimes you'll sit down with just me and we'll talk about what it truly takes to build a service business beyond six figures. And other times, I will invite special guests to share their wisdom about overcoming mindset blocks, strategies for taming your tech and methods for automating your business. Ready to stop spinning your marketing wheels and get serious about creating an online marketing engine for your business? If so, you’re in the right place! Hit that subscribe button now so you don’t miss a thing.