As a consumer, we are always on the receiving end of a customer service experience; sometimes good and sometimes… well… not-so-good. For the business, the customer experience needs to be a strategic imperative.
Dave Bookbinder goes Behind The Numbers with Mohamed Latib, Founder and CEO of CX University and PX Academy.
In this episode, Mohamed shares his knowledge around customer experience (“CX”) as a business discipline, how organizations can do a better job instilling this philosophy into their culture, and how the democratization of information has changed the way businesses and customers interact.
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Behind The Numbers – Uncovering What Truly Drives Business Success
You’ve heard the saying, “You can’t manage what you can’t measure.” In business, everything is driven by numbers—performance, valuation, and strategy. But the real story? It happens Behind The Numbers.
Hosted by Dave Bookbinder, a business valuation expert and best-selling author, Behind The Numbers goes beyond spreadsheets and financial statements to explore what truly matters in business. In each episode, Dave sits down with CEOs, entrepreneurs, and industry leaders to uncover the strategies, leadership insights, and hidden factors that impact business valuation, growth, and long-term success.
Whether you’re a business owner, CEO, finance professional, or aspiring entrepreneur, Behind The Numbers will change the way you think about what makes a business truly valuable.
Perfect for:
CEOs and business owners looking to understand their company’s true worth
Entrepreneurs and leaders seeking actionable strategies for growth
Finance professionals interested in deep dives into business valuation and performance
Anyone curious about the real drivers of business success
About Dave Bookbinder:
Dave has spent his career helping businesses understand their true value—beyond just the numbers. As a valuation expert, he works with companies of all sizes to assess their worth, intellectual property, and financial strategies. But his mission goes even deeper: to shift the conversation about how businesses value their most important asset—people.
Dave is the author of three best-selling books:
📖 The NEW ROI: Return on Individuals – The definitive book on the impact of human capital in business.
📖 The NEW ROI: Going Behind The Numbers – A deeper dive into the unseen factors driving business success.
📖 A Valuation Toolbox for Business Owners and Their Advisors – A practical guide to understanding business valuation and preparing for a successful future.
Join the Conversation:
Past guests include industry leaders, bestselling authors, and top executives who share their expertise and insights on topics ranging from leadership and entrepreneurship to finance and human capital.
Want to be a guest? Connect with us here: https://linktr.ee/BehindTheNumbers
Have a topic you’d love to hear us cover? Send your suggestions our way!
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📌 New episodes drop every Tuesday —subscribe now so you never miss an episode!
Learn more at https://www.NEWROI.com