CarMax’s Diane Cafritz on empowering hourly workers

Unlike many workplaces where hourly employees miss out on meaningful work, mental health support, and training compared with their salaried counterparts, CarMax has found ways to fill these gaps. Diane Cafritz, EVP and chief innovation and people officer at CarMax, explains how. Diane also opens up about her personal experience as part of the sandwich generation, balancing the demands of raising children and caring for elderly adults, and how that has shaped her perspective on the importance of flexibility in the workplace. Don’t miss the company culture event of the year! Enter the code "Better" and get $200 off the Great Place To Work For All Summit: For All Summit 2025 | Great Place To Work® Subscribe to the Great Place To Work company culture newsletter. Want to join our Great Place To Work community? Learn more about Certification. For a transcript of this episode, visit CarMax’s Diane Cafritz on Empowering Hourly Workers | Great Place To Work®

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Better is a podcast series from Great Place to Work, the global authority on workplace culture. Each episode offers tips, strategy, and advice from executives at Certified companies that make their workplace culture a top priority, because they know it’s ultimately better for their people, better for business, and better for the world. In each episode, host Roula Amire chats with business leaders from some of the world’s best workplaces to learn more about the tools companies need to become better by focusing on the business case—and the results—that come from putting people first. Learn more at greatplacetowork.com