1. Scaling and Spreading a Management System with Chris Stewart and Jackie Hartke

Chris Backous, Executive Partner of Transformation Services, interviews two of Virginia Mason Franciscan Health’s improvement experts, Chris Stewart and Jackie Hartke, as they share their experiences overcoming the challenge of supporting the spread of our management method across a newly expanded health system.

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Join us for inspiring conversations with healthcare leaders and improvement experts. Virginia Mason Institute partners with organizations and executive leadership teams to develop and adopt a patient-centered management system to dramatically improve quality, safety and efficiency – with the goal of enabling and supporting the creation and evolution of a sustainable culture of continuous improvement. We seek to help organizations dramatically elevate the patient experience, eliminate waste and sustain excellence long-term.