Serving Clients Well Beyond the Sale with Maggie Patterson
As service providers, it’s easy to focus more on your sales and marketing than on your actual client services because the industry as a whole is geared toward that ‘sell, sell, sell’ mentality. But while sales and marketing matter, it’s just as important to make sure that your clients have an outstanding experience after the sale. In this episode, Maggie Patterson from Small Business Boss and Scoop Studios joins me to talk about the changes she’s made in her businesses to make sure her clients have a great experience working with her. We talk about how she’s learned to better manage client communication, about how she paces projects and about the importance of understanding your true capacity. She also gives us her take on what your clients really need from you (hint: it’s not a fancy welcome gift). Learn more about the Simplified Services Intensive:https://www.ashleygartland.com/simplifiedservicesintensive Learn more about Ashley: https://www.ashleygartland.com/ Follow Ashley on Instagram: https://www.instagram.com/ashleygartland/ Learn more about Maggie: www.smallbusinessboss.co Follow Maggie on Instagram: www.instagram.com/smallbusinessboss/