002 - Having a Connection to Your Labor
In this wide ranging interview, Charles Chy, serial entrepreneur, discusses the philosophical connection between the labor that we provide and the fulfillment we receive from life. Matt O'Neill and Charles take a deep dive into what gives most successful insurance and risk management professionals pride with regards to the products, services and solutions they deliver. Then, Matt leverages Charles's technology and marketing background to gain further clarity around how an agency can scale by enhancing their customer experience journey.