Introducing Retail Reawakened

2020 didn’t grind retail to a halt—it threw it into overdrive. Food and beverage reinvented themselves and took huge risks to stay in business. Incremental change went out the window as companies fought to survive. Now, as we return to normal, normal will look very different. Digital transformation, social commerce, experiential emphasis—what big swings are here to stay? And what’s on the horizon? On Retail Reawakened, host Colin Neil takes you through the latest consumer research and the trends that are shaping the UK’s retail landscape today and for years to come. Why are some companies more resilient than others? How has consumer behaviour changed during the pandemic? What makes for a memorable customer experience? For more information, visit https://www.adyen.com/landing/online/uk/retail-reawakened-podcast

Om Podcasten

It didn’t all change in March 2020. Not really.  The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and convenience than ever before. But what now? What lessons should we take with us as we move forwards? And how can we ensure we’re ready for whatever’s next? To find out, host Colin Neil embarked on a journey spanning the past 10 years. Using our latest consumer research as a launch-pad, we spoke to famous brands, industry experts, and consumers on the street. The result is a five-part podcast series providing a unique insight into the rich, varied world of UK commerce in 2021 and beyond.