Unexpected Plumbing LEAK ruins job and causes MASSIVE damages

An unexpected plumbing leak disrupted a job in a large, multi-story home, causing ceiling damage. We addressed the issue through open communication with the customer, offering discounts on repainting as a solution. This approach led to customer satisfaction and future bookings. Key takeaways: being upfront about issues, taking responsibility, and offering practical solutions build trust and encourage repeat business. Additionally, choosing quality materials and doing thorough research on appliances, like boilers, is essential for long-term satisfaction. Reliable service and communication are central to maintaining a strong reputation and fostering customer loyalty. Tune in now to get inspired! Don't forget to like, subscribe, and share if you enjoy the content. Connect With Us: https://acfplumbingandheating.co.uk/

Om Podcasten

Welcome to Beyond My Tools, the podcast where we delve into the real life of a business owner! 🎙️ Join me as I share valuable tips and tricks for tradesmen, insights on working with customers, and the dos and don’ts of company etiquette. Whether you’re a seasoned professional or just starting out, there’s something here for everyone. But it’s not all work and no play—we’ll also have some laughs with funny tradesman stories and answer your burning questions in our Q&A sessions. Don’t forget to like, subscribe, and hit the notification bell so you never miss an episode! https://acfplumbingandheating.co.uk/