Blueprints and Behaviors: How Change Facilitation Powers Real BPM
🔑 Key Takeaways: 1. Human-Centric BPM: Stefan Hauenschild emphasizes that the success of BPM initiatives lies not in the perfect process model, but in how well change is facilitated across all levels of the organization. 2. Change Is Not Managed—It’s Facilitated: Stefan critiques the term “change management” and advocates for “change facilitation,” highlighting the need to understand emotional responses to change using models like the Kübler-Ross curve and the marathon effec...