BPM: From Process to People – A Human-Centric Perspective with Mirko Kloppenburg
In this engaging episode of BPM360 Covering Every Angle, Caspar and Russell sit down with Mirko Kloppenburg, a renowned advocate for human-centric process management and the host of his own BPM-related podcast. The conversation dives deep into the human side of BPM, exploring how understanding emotions, fostering transparency, and inspiring collaboration can transform process management. Mirko shares his personal journey into BPM, starting with an internship at Lufthansa Cargo, and reveals ho...