Workarounds, Real-World Processes & Renovation Lessons – BPM Gets Personal with Iris Beerepoot
Top 5 Takeaways from the Episode: 1. Workarounds Reveal the Real Process Iris’s research shows that deviations from standard procedures—like nurses jotting notes on paper instead of using digital systems—aren’t mistakes, but signals. These workarounds often reflect system limitations, process flaws, or a drive to prioritize what truly matters: patient care. 2. What You See in Data Isn’t Always What Happened Event logs often record what’s entered, not what’s execu...