A Profound Dialogue With CX Expert Debbie Levitt

Dive into the world of customer experience (CX) with our special guest Debbie Levitt, a renowned speaker, best-selling author, and seasoned CX and UX strategist in our enlightening conversation on the Breakfast Leadership Show. Explore Debbie's insightful perspectives surrounding service quality, accountability, and customer centricity, critical elements that shape successful customer experiences. This enlightening episode uncovers the increasing lack of consumers' trust and skepticism in the dynamic business landscape, and the essential role of accountability in restoring it. Debbie addresses the concerning trend of businesses overlooking the crucial aspect of accountability, resulting in myriad challenges including unmet goals and product disappointments. The discussion further sheds light on the controversial practice of celebrating failure and its possible pitfalls in terms of customer satisfaction. The pivotal element, Debbie suggests, remains in understanding what exactly your customer wants and needs. This insight can be gained through effective research, task analysis, and keen observation. Levitt shares some compelling personal experiences to illustrate how incorporating these principles into practice can drastically improve the efficiency of services and products. Towards the end, our conversation emphasizes the significance of gaining a deep understanding of your customer base in order to adopt a more customer-centric business approach. Tune in to "Mastering Accountability and Customer-Centricity: A Profound Dialogue With CX Expert Debbie Levitt" for valuable insights on how to enhance your business' customer-centricity, transparency, and communication. Connect with Debbie via LinkedIn or CustomerCentricity.com. You also might want to get a copy of her insightful book "Customers Know You Suck." Don't miss out on this information-packed episode!

Om Podcasten

The Breakfast Leadership Show with Michael Levitt is a podcast that focuses on helping individuals, teams, and organizations to achieve peak performance by providing insights and strategies on how to lead effectively. The show features interviews with thought leaders, authors, and experts from various fields such as business, health, and personal development. The Breakfast Leadership Show is recognized as a top 20 global podcast on Thought Leadership by Thinkers360. Throughout the show, Michael Levitt shares his expertise and knowledge on leadership and personal development, drawing on his extensive experience as a business consultant, coach, and speaker. He also provides practical tips and actionable advice on how to navigate the challenges of leadership and overcome obstacles that may hinder personal and organizational growth. Some of the key topics discussed on the show include effective communication, building resilience, managing stress, fostering innovation, and developing a growth mindset. The show also explores the latest trends and best practices in leadership, including the role of technology in shaping the future of work. Listeners of the Breakfast Leadership Show can expect to gain valuable insights and practical strategies that they can apply to their own lives and organizations. Whether you’re a business leader, entrepreneur, or simply someone who wants to improve their personal and professional performance, this podcast offers a wealth of information and inspiration to help you achieve your goals.