BWB Episode 42 - The Evolution of Technical Support with Paul Stuva

Hey BWB Fans,  This was a great episode in which we catch up with long time friend and colleague Paul Stuva. We dive into tangents regarding weather and seasonal/regional construction, CIM, BIM, the mass adoption of BIM 360, and how the technical support landscape has evolved. Technical support used to be about helping customers get up and running when they were down or solving what seems like a never ending cycle of the 10 most common problems every day. Today it is more about project support and being a partner and advocate for the customer rather than helping solve the same issue every few months. Paul provides great insights on the most common issues, how client habits are changing, and what he sees for the future of support. This episode is brought to you by Unifi Labs. Be sure to check them out https://unifilabs.com/getstarted

Om Podcasten

We are just two guys in the industry who enjoy talking about construction technology, processes, and beer. Every week we will discuss beers we are drinking or brewing, interesting things going on in industry, and recounting fun and possibly embarrassing stories. From time to time we’ll include special guests from various roles in production as well as various technology vendors and fellow evangelists.